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Dormac: The delivery sets the first impression

Another great example of We cover it all.

"Het leveren en plaatsen van een machine moet een feestje zijn voor de klant. Jan van Dam zorgt voor dat feestje." 

Joost Verschure, directeur van Dormac Group

Delivery is the first impression

For Dormac CNC Solutions, a new machine is much more than a delivery. It represents a major investment for the customer. From the moment the machine is installed, it needs to start producing and generating a return. A false start is therefore the last thing you want. That is why, according to Joost Verschure, Managing Director of Dormac Group, the delivery should feel like a celebration. Everything has to be right. The people at Jan van Dam play an important role in this. They ensure a smooth start and, in a way, give the first signal that the new machine is ready to perform.

That is why Dormac has been working with Jan van Dam Machine Transport for more than thirty years. Not because every assignment is complicated, but because every assignment requires the same level of care and attention. The recent installation of a machine at Van Otterloo was another great example. "The assignment for Jan van Dam was actually very straightforward: put the machine neatly in its place. But to get that done without any hassle, you need the right preparation, the right equipment, experience and the right people," says Joost Verschure.

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Quality as a shared vision

According to Joost, Jan van Dam stands out not because of the lowest price, but because of the way they work. "That is exactly how we work ourselves. Quality comes first. Well-trained people, specialist equipment, short lines of communication and colleagues who take responsibility. Those are things that matter to us as well."

This shared vision has formed the foundation of the partnership for more than thirty years. Both companies understand each other, speak the same language and know what they can expect from one another. Even when a project does not go according to plan, they work together to find a solution that is in the best interest of the end customer.

At the Van Otterloo installation, the added value of Jan van Dam's specialist equipment was once again clear. The machine, a Puma 700LM CNC lathe from DN Solutions, weighed 22 tonnes and was also particularly high. To remain within the maximum transport height, Jan van Dam selected a special semi-low-loader from its fleet. Thanks to the right combination of specialist equipment and experienced employees, the machine could be transported and installed safely and efficiently, without delays.

Moving forward together for the customer

Dormac CNC Solutions aims to develop in the coming years from a machine supplier into a partner that supports customers throughout the entire lifecycle of their machine. At the same time, the company plans to achieve significant growth over the next three years. Considerable investment is being made to achieve this. According to Joost Verschure, this development also calls for an even closer partnership with Jan van Dam. Not only for the transport and installation of machines, but also to determine together how customers can be supported as effectively as possible throughout the entire process.

"You cover it all," Joost says, summing up the partnership. "You simply take care of everything. With the right people, the right equipment and without any hassle." According to him, that is exactly why Dormac and Jan van Dam have been working together for more than thirty years. And it is also why both companies want to continue building their partnership in the years ahead, providing customers with the best possible support and ensuring a perfect first impression with every new machine.

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Summary

✔ More than thirty years of collaboration between Dormac and Jan van Dam
✔ Quality and craftsmanship above the lowest price
✔ Short lines of communication and responsibility at every level
✔ Specialist equipment for challenging locations
✔ Practical solutions without hassle
✔ Together, creating the perfect start for the end customer
✔ Partners who continue to develop together to provide even better customer support

Other cases

Niels

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